Politica aziendale

Per noi siete importanti

Da BlackBear NG Shop vogliamo che i clienti possano fare shopping piacevolmente e avere voglia di tornare a visitare il nostro negozio di tanto in tanto. Ecco perché la nostra politica aziendale è chiara e trasparente. Di seguito troverai un elenco di informative che riguardano le nostre politiche. Se non trovi l'informazione che ti interessa, contattaci subito!

 

Introduzione

La seguente sezione riporta i termini e le condizioni generali del Sito https://www.blackbearng.com/, il quale appartiene a Blackbear NG.

Il sito

ll Sito è stato concepito con lo scopo di offrire ai visitatori quali persone fisiche e/o giuridiche (di seguito chiamati “utente” o “utenti”) un mercato virtuale incentrato nel settore della vendita di prodotti di abbigliamento e altri contenuti (spiegati nel punto seguente). Il Sito è un e-commerce, che mette a disposizione agli utenti dei prodotti destinati alla vendita.

Contenuti

I contenuti all’interno del Sito, possono essere sempre aggiunti o rimossi in un qualsiasi momento. Attualmente i contenuti visibili sono;

  • Abbigliamento Donna

  • Abbigliamento Uomo

  • Accessori di abbigliamento

  • Apparecchi elettronici

  • Oggetti per la casa

Diritti e doveri di BlackBear NG

Il Sito si impegna a migliorare costantemente e ottimizzare i processi gestionali, inoltre vengono tenute conto le richieste degli utenti.
Il Sito viene fornito “cosi come è” e “come è disponibile”, di conseguenza non viene fornita nessuna garanzia esplicita o implicita in relazione del Sito, inoltre non è prevista alcuna garanzia che il Sito soddisfi le esigenze dell’utente o che non si presenteranno interruzioni, errori, virus o bug.
Come descritto nel punto precedente, il Sito può in ogni momento aggiungere e/o rimuovere contenuti senza avvisare (nel limite del possibile) l’utente.
L’accesso al Sito può essere sospeso temporaneamente e senza preavviso in caso di guasto del sistema informatico, manutenzione del Sito, o per qualsiasi altra ragione esterna.
Non viene né garantita né assicurata la correttezza delle informazioni e dei contenuti presenti sul Sito (da parte nostra e da parte degli utenti).
Ci impegniamo a evitare l’uso illecito del nostro Sito, da parte di alcuni utenti, ciò nonostante non possiamo escludere che ciò non possa avvenire. Di conseguenza ogni responsabilità da parte nostra viene esclusa fin d’ora.
Il proprietario del Sito non potrà in nessun caso, salvo caso di dolo o colpa grave, ritenersi responsabile verso l’utente per danni causati da altri utenti.
Non siamo imputabili del comportamento nel Sito o fuori da esso, degli utenti e non ci assumiamo la responsabilità né morale né materiale per il loro comportamento o per le informazioni/materiali messi a disposizione dagli utenti.

Diritti e doveri degli utenti

Gli utenti, si impegnano a usare la piattaforma “BlackBear NG” in modo coscienzioso e diligente, conforme alle regole. Garantiscono di non violare le leggi internazionali in materia e in particolare di non inserire nel Sito qualsiasi tipo di contenuto che viola i diritti di terzi o che contengono materiale illegale.
Per garantire il rispetto e la trasparenza, gli utenti non possono ricavare o raccogliere informazioni (di altri utenti) dal Sito, quali dati personali, indirizzi di posta elettronica o altre informazioni, con il fine di inviare e-mail di telemarketing o destinate alla rivendita.
Gli utenti sono responsabili delle proprie azioni e dei comportamenti che hanno nei confronti degli altri utenti.
Gli utenti possono iscriversi all'interno del sito.

Prezzi presenti all’interno del Sito

I prezzi mostrati all'interno dell'e-commerce sono esenti di IVA.

Privacy

Il rilevamento, la memorizzazione e l’utilizzo dei dati personali vengono trattati rispettando le disposizioni legali vigenti per quanto riguarda la protezione dei dati personali.

Cookie - 09.05.2021, Lugano

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies, please read "What Are Cookies". Information regarding cookies from this Cookies Policy are from the Privacy Policy Generator.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
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The Cookies We Set
·         Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
·         Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
·         Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
·         Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
·         Surveys related cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
·         Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
·         Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
·         This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
·         From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
·         The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
·         We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
·         Email: blackbearngshop@gmail.com

Privacy & GDPR - 09.05.2021, Lugano

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

Log Files

BlackBear NG follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, BlackBear NG uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies". Information regarding cookies from this Cookies Policy are from the Privacy Policy Generator.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

  • Google

https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of BlackBear NG.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on BlackBear NG, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that BlackBear NG has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

BlackBear NG's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

BlackBear NG does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Resi e rimborsi

l tempo massimo per effettuare un reso è di 14 giorni, la merce non deve essere aperta, oppure se presente di danni visibili, deve essere notificata prima possibile contattandoci tramite mail, blackbearngshop@gmail.com. I costi per il ritorno della merce sono tutti a carico del cliente.

Nel caso la merce non dovesse calzare, la responsabilità è del cliente, non si accettano resi in caso di errore nella comanda della taglia. In caso di dubbi su quale taglia ordinare contattateci su blackbearngshop@gmail.com.

Garanzia e limitazioni della responsabilità

BlackBear NG, si comporta da intermediario, la responsabilità è del fornitore, in quanto BlackBear NG si affida al sistema di Dropshipping.
Non si assume nessuna responsabilità in caso di difetti di conformità, danneggiamento merce nella consegna e indisponibilità dei prodotti.

Tempo e costi di spedizione

Di norma i prodotti vengono recapitati dai 5 a 6 giorni lavorativi all'interno dell'Unione Europea. Tuttavia certi articoli potrebbero richiedere fino a 9 - 20 giorni per il recapito. Negli USA i prodotti vengono recapitati dai 9 - 20 giorni.

I costi di spedizione negli USA sono pari a 9.95 CHF fissi.

Per il resto del mondo i costi di spedizione con una spesa inferiore a 100 CHF sono pari a 9.95 CHF, mentre con una spesa uguale o superiore a 100 CHF la spedizione è gratuita.

Diritto applicabile

In caso di controversie va applicato il diritto Svizzero e internazionale.

 

blackbearngshop@gmail.com

Lugano, 09.05.2021